Login says the lid's closed

I open my laptop and login with Touch ID. I go to 1Password and it says I can't use Touch ID with the lid closed. Does the app think I'm using a secondary monitor? I'm not. The lid is open, and I can take a screenshot.

1Password Version: 6.8b12
Extension Version: 4.6.3b1
OS Version: 10.12.6
Sync Type: iCloud


  • padrepipespadrepipes Junior Member

    I have exactly the same issue about half the time.

    System Version: macOS 10.13 (17A306f)

    1Password 6
    Version 6.8.BETA-12 (680012)
    AgileBits Beta

  • rudyrudy

    AgileBits Team Member
    edited July 2017

    We're aware of a bug where this can happen; if you close the main 1Password window and re-open does the message go away?


    ref: OPM-5192

  • Thanks Rudy. Is there a Control-Command-Q shortcut that something similar? Maybe for sleep?

  • sjksjk oversoul

    AgileBits Team Member

    Hi @TomWolsky,

    Using the Command-Q keyboard shortcut in the 1Password app will quit it, like it does with most apps. :)

  • Sorry sjk. I think I posted my Kady in the wrong thread.

  • sjksjk oversoul

    AgileBits Team Member

    Hi @TomWolsky,

    No worries; I've also replied to you over here. :)

This discussion has been closed.