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Master pw changed in 1pass account but not changing in app

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t_t_
t_t_
Community Member
in Memberships

I changed my master password in my 1password account and can log in online fine with that. However, the new password didn't update on the 1password 6 app (Mac), Android, or extension. When I go in to preferences and change it there, it reverts back to the old one.
What am I missing?

1Password Version: 6.7.1
Extension Version: 4.6.7.90
OS Version: OS X 10.12.5
Sync Type: Not Provided

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  • Frank
    Frank
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    Hi t_t_ - Thank you for reaching out to us. Sorry about the Master Password issue. Just to be clear, you changed the Master Password via the web but when you change it via the apps, it reverts to the original Master Password? Have you tried to sign out of the account via the apps then sign back in using the new Master Password?

    To get a better understanding, I just sent you an email so we can work on this together. When you get a chance, reply back to me there so we can continue the conversation. I look forward to hearing back from you soon. :smile:

    ref: RHJ-96817-375

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