1Password 6 - trouble with installing on tablet

edited July 2017 in iOS

Purchased a standalone for my 2 phones, 2 tablets and 2 macs a few months ago; here is license info: (oddly I never had a Windows computer)

[Private information removed by AgileBits; these are public forums]

Having trouble installing 1P on my TABLET. Asks for credentials I do not have (secret key, etc). Downloading above license info
does not help.

Gary Monzon Portland OR


1Password Version: 6.8
Extension Version: Not Provided
OS Version: 10.3.1
Sync Type: dropbox
Referrer: forum-search:ios

Comments

  • BenBen AWS Team

    Team Member

    Hi @Gary Monzon

    You're currently licensed for and using 1Password "standalone" (sans-1Password membership). The information you're being asked for is membership information.

    You can read about the benefits of membership here:

    What are the benefits of a 1Password membership?

    If you'd like to switch to a membership, please drop us an email to [email protected] and include this support ID in the subject line (including the brackets):

    [#IGS-86692-623]

    I see you've also already opened a ticket with us via email, and that Louise has got you set up with your standalone license. For the future, please try to avoid contacting us about the same issue via multiple channels, as it causes a duplication of efforts for our support team, and slows down the whole process for everyone.

    Thanks! :+1:

    Ben

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