Cannot sign in from iPad app

I can sign into from safari. I can access my account and all my details. I cannot sign in using the 1Password app. I have tried many times and master password is correct. What is going on?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iOS 10.3.2
Sync Type: Not Provided


  • FrankFrank

    Team Member

    Hi jkendrick - Sorry for the troubles and thank you for contacting us. I'll be happy to help. I just emailed you so we can work on this together. It will be easier to assist via email so we don't run into sharing anything private here. At your convenience, reply back to my email and I'll do my best to get you up and running using 1Password on your iPad :smile: Talk to you soon!

    ref: XQD-54238-251

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