I can log into 1password.com but unable to log into 1password on my Mac dock or 1password mini.

1password app downloaded on my Mac dock, and 1password Mini is not accepting my password that can use to log into 1password.com on Chrome. Why is this?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:I can log into 1password.com but unable to log into 1password on my Mac dock or 1password mini.

Comments

  • BenBen AWS Team

    Team Member
    edited July 2017

    Hi @Heather_lisaleonard

    Thanks for taking the time to write in.

    If you have a standalone vault (one that is not part of your 1Password.com account) 1Password will unlock with the Master Password of that vault. If you aren't sure if this is the case or not you can send is a diagnostics report. Instructions can be found here:

    https://support.1password.com/diagnostics/?mac

    Please add the following code (including the square brackets) to the subject of your diagnostics email before sending it:

    [#GQC-99127-457]

    (note to anyone else reading: this support ID is unique to Heather_lisaleonard)

    This will link your diagnostics to our current discussion. We'll take a look and let you know what we find out.

    Thanks!

    Ben

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