when i enter my password it says 'connecting' and starts counting...nothing happens

edited July 2017 in Lounge

i cannot access my passwords. it continues counting and doesn't open after i enter my master password


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:when i enter my password it says 'connecting' and starts counting...nothing happens

ref: RHU-45683-516

Comments

  • brentybrenty

    Team Member

    @susanwhite: Thanks for reaching out. I’m sorry for the confusion! It sounds like you may have a very old version installed. I see you've also emailed us separately, so I'll reply there shortly to get some details and help you get things sorted out.

    ref: RHU-45683-516

  • Hi Brenty,
    just emailed diag report. please let me know what to do. thanks!

  • brentybrenty

    Team Member

    @susanwhite: Great! I'll take a look at the diagnostics and get back to you via email shortly! :)

    ref: RHU-45683-516

This discussion has been closed.