My wife managed to forget her master password and I've done the recovery process with her twice now. Problem is the vault never unlocks with the new password she sets. It does that little 1/4turn thing and goes red and won't let her in. I've tried with my password (which would freak me out if it worked) and her password.
I've tied installing both with and without admin privileges and the software we downloaded from agile bits. What can I do to get the app working for her?
1Password Version: 6.7.451
Extension Version: Not Provided
OS Version: windows 10
Sync Type: Not Provided