6.8 update madness

bizbeblu

OS X 10.12.6 MacbookAir3,1

6.7.1 installed and functioning per spec. Tried update to 6.8. Infinite return to download when hitting "Install relaunch." Tried work around. Down
loaded per forum suggestion. Install. 6.7.1 deleted. Vault gone. Opening app only allows purchase. No option to insert password. DOA Not a happy camper.

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1Password Version: 6.7.1 6.8
Extension Version: Not Provided
OS Version: OS X 10.12.6
Sync Type: wireless

bizbeblu

OS X 10.12.6 MacbookAir3,1

6.7.1 installed and functioning per spec. Tried update to 6.8. Infinite return to download when hitting "Install relaunch." Tried work around. Downloaded per forum suggestion. Install. 6.7.1 deleted. Vault gone. Opening app only allows purchase. No option to insert password. DOA Not a happy camper.

rudy

@bizbeblu,

Did you switch between the Mac App Store and the Agile Store versions of 1Password here? it sounds like you might've based on the fact that you say your "vault gone".

Rudy

bizbeblu

No. I only buy direct. No sense in giving Apple 30% off the top of the work you guys do. I believe this is the SN for the installation.

[removed by AgileBits]

sjk

Hi @bizbeblu,

Sorry that the update to 1Password 6.8 on your MacBook Air has been a bumpy ride so far. To help smooth it out, let's move this into email with more details. Please start by creating a diagnostics report on your Mac using the 1Password Troubleshooting tool:

How to send a 1Password diagnostics report (Mac)

Then add the following code (including the square brackets) to the subject of your diagnostics email before sending it:

[#VHV-12619-258]

(for anyone else reading: please note this support ID is unique to bizbeblu)

After receiving your email we can better assist you with getting this sorted out. Thanks in advance!

ref: VHV-12619-258