Can't use 1password 4 in Firefox

burn123
burn123
Community Member
edited August 2017 in 1Password 4 for Windows

I am unable to use 1password 4 in Firefox, and I have native messaging enabled.


1Password Version: 4.6.2.625
Extension Version: 4.6.10.1
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Hey @burn123! It sounds like you've got the preliminary bits out of the way already, so I'd like to ask you to create a diagnostics report from your Windows PC:

    https://support.1password.com/diagnostics/?windows

    Please add the following code (including the square brackets) to the subject of your diagnostics email before sending it:

    [#DHK-53925-736]

    This will ensure I'm notified when they arrive and help to connect the dots. We'll take a look and let you know what we find out. :+1:

    Thanks! :chuffed:

  • burn123
    burn123
    Community Member

    I can't generate a diagnostics report for whatever reason, and I've had that problem before (you can see that here). Just to speed the process along, I did the steps listed there and sent the 1Password.elf file.

  • I've got it @burn123, thank you! I'll take a look and reply to you via e-mail. :+1:

This discussion has been closed.