All Vault Contents Missing After Deactivating Device

I had to recover my wife’s 1Password account after correctin a TouchID issue when she would attempt to sign into her app.

While going through this process, I noticed I had a lot of old devices/browsers activated under my account. I began deactivating these devices/browsers and after I clicked deactivate on one of those devices, a pop up came up saying something about all associated vaults had been removed.

Now when I go into my wife’s vault all of her logins are gone!

Comments

  • john_mjohn_m

    Team Member
    edited August 2017

    Hi @bondtoo7! Welcome to the forums :chuffed:

    As we'll likely need to discuss the specifics of your account while helping you out, I'll reach out to you shortly via email and we can continue the conversation there :+1:

    ref: QMC-84882-958

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