Dual Screen setup with 1Password v6.7 issue

wkleem

The Dice ware option on 1Password v6.7 occupies overlaps into the second screen (Large Text mode) of My PCs Extended Screen. I tried to reveal a password and could not see all at first until I realised what was happening.

Also some screen dialog boxes are appearing in between the two screens when used with Chrome v60.0.3112.90

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1Password Version: 1Password v6.7.457
Extension Version: 4.6.10.1 (Chrome)
OS Version: Windows 7 SP1
Sync Type: Not Provided

wkleem

AGAlumB

@wkleem: Can you describe the problem in more detail, and/or include a screenshot to illustrate it? I'm sorry if I'm being dense, but I'm not clear on how the screenshot you posted already relates to what you said in your first post.

wkleem

Hi

This is what the password looks like on my screen (with ends missing):

The other issue:

For the Password Generator, the Generator screen is split in half in-between monitors.

bundtkate

Hey @wkleem! This is actually an issue we've seen before and have been looking into, but it appears we've had some trouble reproducing it. Could you tell us a bit more about your dual monitor set-up? I see you mentioned you extend your screen onto the second monitor, but any additional detail may help. Does one monitor have a much higher resolution than the other, for example? If you could take a gander at your display settings and let us know what those are, that could help as well. Thanks! :+1:

ref: OPW6-1274

wkleem

Kate : Off hand as I am not at my laptop now, but I have a Dell UP2414Q monitor being run externally from my Sony Vaio VPC F237 laptop. As the laptop is over 4 to 5 years old and has HDMI 1.4 output, that is what I am running on. The laptop screen has a 1920 x 1080 resolution. Even though my external monitor is a 4K monitor, I can only use it as 1920 x 1080 as the driver won't support higher.

The laptop is on Windows 7 SP1.

Greg

Thank you for additional info, @wkleem! We will pass it along to our team for further investigation. :+1:

wkleem

@Greg,

I haven't been using 1Password 4 for Windows lately and I remember seeing this issue previously but not for some time. I may as well go back to using the Password Generator there. No issues there.

AGAlumB

Thanks again! We'll see if we can find a way to force the new Large Type feature onto a single screen, and tell Windows to position the password generator on only one as well.