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Master Password does not work and cannot find Secret Key

jenwhe
jenwhe
Community Member

My master password does not seem to work anymore on my iphone and it does not use my touch to unlock the app as I had set it up. I try to log online to see if I can reset the master password, but it wants a Secret Key. I have looked through emails I have received from 1Password and I only have one from me trying to unlock it today that gave me a partial Secret Key. I deleted the app from the iphone and re-installed it, but of course when I tied my account to it that I am paying monthly for, it was the master password. I am stuck in a loop and ready to just cancel the membership as this is not working for me.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Hi jenwhe - Sorry for the troubles and thank you for reaching out to us here. I just sent you an email since we will be discussing specifics relating to your account. Let's continue the conversation via email and I look forward to hearing back to you soon. :smile:

    ref: BWT-95322-551

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