Issue with billing.

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JasonReichl
JasonReichl
Community Member
in Business and Teams

So I run a team and we have the team addition. We didn't notice that 1password had our old credit card information in the system until we got frozen out. No big deal we updated the credit card and everyone started working except on one machine. It still says awaiting payment. Uninstalled 1password and reinstalled and am continuing having the issue.

1Password Version: 6.8.1
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Teams

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    @JasonReichl: Are you certain they're signed into the correct account, which is part of your team? We've made it incredibly easy to sign up for 1Password.com...but unfortunately some folks do get confused and create more than one. If they're still having trouble, please have them shoot us an email at support@1password.com from their registered address so we can help!

  • JasonReichl
    JasonReichl
    Community Member
    edited September 2017
    Options

    Brenty,
    Yes. Here is a picture in my 1 password on my macbook pro

    Here is a picture in my vault, as you can see I'm not supposed to be suspended.

    I've deleted my 1password and reinstalled and it gets the same issue.

    [personal info removed from images by AgileBits; this is a public forum]

  • Jacob
    Jacob
    Options

    Thanks @JasonReichl! Since you're using 1Password Teams, I'm going to reach out to you and we can discuss your account via email. :) Talk to you soon.

    ref: HEA-79769-214

This discussion has been closed.