Issue with billing.

So I run a team and we have the team addition. We didn't notice that 1password had our old credit card information in the system until we got frozen out. No big deal we updated the credit card and everyone started working except on one machine. It still says awaiting payment. Uninstalled 1password and reinstalled and am continuing having the issue.

1Password Version: 6.8.1
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Teams


  • brentybrenty

    Team Member

    @JasonReichl: Are you certain they're signed into the correct account, which is part of your team? We've made it incredibly easy to sign up for unfortunately some folks do get confused and create more than one. If they're still having trouble, please have them shoot us an email at [email protected] from their registered address so we can help!

  • edited September 2017

    Yes. Here is a picture in my 1 password on my macbook pro

    Here is a picture in my vault, as you can see I'm not supposed to be suspended.

    I've deleted my 1password and reinstalled and it gets the same issue.

    [personal info removed from images by AgileBits; this is a public forum]

  • JacobJacob

    Team Member

    Thanks @JasonReichl! Since you're using 1Password Teams, I'm going to reach out to you and we can discuss your account via email. :) Talk to you soon.

    ref: HEA-79769-214

This discussion has been closed.