Firefox extension not automatically filling on macOS
Hello,
I am writing to you because whenever I use 1password mini with Firefox, the login are never auto-filled.
Note that I am using:
- macOS Sierra 10.12.6 (16G29)
- evergreen Firefox 55.0.3 (64-bit)
- 1Password version 6.8.1 (681006)
- 1Password extension version 4.6.10.90
- A running 1Password mini as indicated in the menu bar on top
I have set the preferences to be the following:
The steps I am taking in order to check that it (doesn't) work:
- Go to a website on which I am not signed in (e.g. Hover)
- I open 1Password mini with the keyboard shortcut (set to Alt + Cmd + \ for me), or with the extension button on the browser
- My Hover login is displayed, but when I select it and hit Enter, or when I click it, the window disappears and nothing happens (the form remains empty)
Note that I also tried to use the Fill Login shortcut (set to Ctrl + Cmd + \ for me) on the website, and that the window appears only when I have multiple accounts, and does not appear when I have a single one, and when the window does appear, it has the same issue as above.
I can only login by opening the details, and copy-pasting the login and the password, which is very annoying.
1Password Version: 6.8.1 (681006)
Extension Version: 4.6.10.90
OS Version: macOS Sierra 10.12.6 (16G29)
Sync Type: Dropbox
Comments
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Hi @gusmonod
I'm sorry to hear about the difficulty. According to your screenshots the difficulty you're experiencing is because your trial has expired. Have you purchased a copy of 1Password for Mac, or set up a 1Password membership (recommended) yet? I'm not finding any license purchases or membership subscriptions under the email address that you have registered here on the forums.
Please let us know.
Ben
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