I performed the most recent update (past week) and now mac air will not start.

Kumoi

Anyone else reporting the above problem?

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Referrer: forum-search:I performed the most recent update and now mac air will not start. Anyone else have this problem?

Corey_C

Hey there @Kumoi, :)
I'd be happy to try and help you if I can, but first I need a bit of clarification. After updating 1Password what won't start? 1Password or your mac?

If it's 1Password, what happens when you try to open it?

Lars

Hey @Kumoi - I'm sorry to hear you're having trouble! That definitely doesn't sound good. I'd echo @Corey_C's question, however: what did you update (specifically), and what will now no longer start? The more detail you can give us, the better -- though please don't post personally-identifying information in this public forum.

Kumoi

The air starts booting and then, halfway through the "build bar," goes to black screen with intermittent white rotating bars. I re-started in restore mode and used disk utility to fix any broken links but there were none. But it did the same thing afterwards. I tried safe mode but it would not boot in it. (i.e. did the same thing with the rotating white circle.) So I am stuck. About to bring to Apple or restore and put in new OS...

Lars

Thanks for the clarification, @Kumoi - unfortunately, providing support for problems related to the booting of your Mac is a bit out of our purview here. If you have issues with 1Password, we're more than happy to help you troubleshoot, but you'd likely be far better off getting in touch with Apple support for something like what you've described. Good luck!

Kumoi

Thanks, Lars. I figured it would come to something like this so will check it out with Apple.

Lars

@Kumoi - Good luck! These kind of problems are quite nerve-wracking. I hope all goes well for you.