How to Convert Individual Account to Family
I have a Trail individual account via iTunes. I want to upgrade to a family yearly account. I checked both the iPhone and iTunes via my PC and there is no option to select the family yearly plan, just individual monthly and yearly. How to I get this item to appear so I can select it?
Thanks,
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Above is my same problem. I started a free trial via iTunes, but need to convert it to a family account. We have two iphones, a macbook air, a macbook pro and a mac-mini (Desktop). Is a family plan my best value and how do I convert over?
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Hi @sprayRed and @larry_wenzel! Sorry about the confusion. Since your subscription started in iTunes, it needs to be canceled there before you can upgrade to a family:
View, change, or cancel your subscriptions
Once you do that, send us an email at support@1password.com and ask us to mark it as canceled on our end. Then you'll be able to upgrade. :) Hope this helps!
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Hello. I'm trying to figure out how to upgrade via iTunes. I cannot (due to my own mistaken click) seem to upgrade. I had canceled my trial account via iTunes. However, I (clearly mistakenly) selected "subscribe" from the 1Password application preferences on my computer believing it would bring me to a credit card/subscription page. It did not, I seem to be stuck in an iTunes/1Password limo, and I cannot seem to undo the error. I would like to upgrade to a family account. Any assistance would be appreciated.
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@saulstraussman: We'll need to update our records once you cancel your iTunes subscription in order to allow you to upgrade (and resubscribe). Just because you're seeing an Apple Subscription on the billing page on 1Password.com doesn't necessarily mean you're still subscribed through iTunes, but it's best to check all the same. Could you check if you do still have an active Apple subscription and cancel it if so? Once you've canceled (or confirmed the subscription was already canceled), let us know and we'll update our records and let you know that you're all set to upgrade and resubscribe. :+1:
Instructions to cancel, in case you need them: Either go to https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/manageSubscriptions or go to “iTunes & App Stores > Apple ID > View Apple ID > Subscriptions > 1Password” in the Settings app on an iOS device and cancel the subscription.
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