I emailed a support request last night but I'm in a bit of a bind and need help soon so am writing again here. Feel free to close this thread if you need to.
I upgraded to subscription from my standalone app to make things easier when syncing across my devices (got a new iPhone).
I've been using my desktop app for years. I back it up to Dropbox, was never able to sync it to my old iPhone but didn't require that ability in the past so I lived with it.
I upgraded last night to the individual membership plan because now I do need it synced to my iPhone.
I tried to follow the instructions to migrate my desktop app data into the online subscription account vault, but I couldn't figure it out. I scanned the QR code, did all that stuff, but my vault online was still empty. At one point I got logged out of the online app and when I tried logging back in, it told me "Cannot sign in. Your Master Password is incorrect."
I tried resetting my password twice, then realized I was only resetting the forum discussions password (d'oh!) and I there is no way reset my online master password.
I just want to merge my logins from my desktop app into my online subscription app and then sync with my ipad and my new iphone. I've used 1password for years and recommend it to everyone but this inability to do what I need to do has knocked me for a loop.
Can you help me with this?
1Password Version: 6.8.2
Extension Version: Chrome 126.96.36.199
OS Version: OS 10.11.6
Sync Type: ?