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Master Password not working

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fobpete769
fobpete769
Community Member
in Memberships

I upgraded my phone and I am trying to log into the app and it’s not taking my password. Also, it keeps showing a password hint I’ve never seen before. Please help. TIA.

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  • fobpete769
    fobpete769
    Community Member
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    I’m sure my password is correct. I am thinking is has to do with switching phones?

  • mathieu_g
    mathieu_g
    1Password Alumni
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    @fobpete769 You could try to re-install the app? I had a similar problem and it solved the issue.

  • bundtkate
    bundtkate
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    @fobpete769: If you set up this new phone from an iCloud or Google backup, this doesn't necessarily mean that 1Password will be set up properly right away. Do you have a 1Password membership? Were you syncing your vault via Dropbox or iCloud? With this additional info, we can likely do a better job of pointing you in the right direction. :+1:

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