Old version of 1Password won't open [legacy 32-bit apps cannot run on iOS 11 or 12]

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Comments

  • I have the same issue - upgraded to IOS11 and forgot about 1password (:
    support ID is
    [#TCY-32222-757

  • LarsLars Junior Member

    Team Member

    HI @cummins -- thanks for the heads-up; someone will be with you shortly via email.

    ref: TCY-32222-757

  • Hi I have the same problem after upgrading to iOS11. My support ID is [#VJQ-48327-862]. Thanks in advance for your help.

  • brentybrenty

    Team Member

    @jamiebo69: Sure thing! We'll get back to you shortly and get the ball rolling. :)

    ref: VJQ-48327-862

  • Hi I have the same problem after updating to ios 11. My support ID is #VCP-26546-853. Thank you for your assistance!

  • bundtkatebundtkate

    Team Member
    edited October 2017

    @LittlePingu: Thanks for letting us know! We'll get in touch soon. :+1:

    ref: VCP-26546-853

  • Hello, My case # is #DHK-31387-672 Let me know what else you need to get started with recovery. Thanks Andi

  • brentybrenty

    Team Member

    @andi_mack: Thanks! I'll get back to you via email shortly.

    ref: DHK-31387-672

    And for anyone else, as mentioned in Ben's instructions above, it is necessary to know — you, not us! — the Master Password (otherwise it will not be possible to do anything with the encrypted data, even if it can be recovered) and have a computer to use. Anyone can follow the instructions there to contact us via email if those requirements are met, and we'll walk you through the process.

  • Please add me to the list: #DKC-96979-946. Mac and iPhone user. Yes, I know my Master Password.

  • My support ID is #FQT-14668-386. I’m a Mac and iPhone user, as well. Thanks for your help!

  • Hello! Same problem as everyone above. My support ID is [#AMK-38867-448]. Any assistance will be appreciated.

  • Hello! Same problem as everyone above. My support ID is [#AMK-38867-448]. Any help will be greatly appreciated!

  • brentybrenty

    Team Member

    @h2onrox: Since Steve has already been working with you via email, let's continue the conversation there.

    ref: DKC-96979-946

  • brentybrenty

    Team Member

    @kimthompson101: Thanks! We'll get back to you via email shortly.

    ref: WGN-85111-722

  • brentybrenty

    Team Member

    @Paola: Thank you! We'll respond via email soon.

    ref: AMK-38867-448

  • same problem with 1password3 not opening after upgrading iOS. Support . My support ID is [#CYG-99591-329]. please help!!!!!!

  • I have the same issue - upgraded to IOS11 and forgot about 1password (:

    support ID is [#JNZ-69739-463

  • BenBen AWS Team

    Team Member
    edited October 2017

    @jwilman

    Thank you for sending the information. I've flagged your message for the appropriate folks.

    Ben

    ref: CYG-99591-329

  • BenBen AWS Team

    Team Member

    @istefke

    Got it! Thanks. We'll be in touch via email ASAP.

    Ben

    ref: JNZ-69739-463

  • Hi Ben,
    My support ID: [#XJV-78879-944].
    Please help!

  • MeganMegan

    Team Member

    Hi @L_H_58,

    I've located your email in our system and passed it along to the appropriate team, you should see a response soon.

    ref: XJV-78879-944, BIR-11163-249

  • Thanks Megan!

  • brentybrenty

    Team Member

    :):+1:

  • Hi, Ben, with the iOS 11 update no longer works 1password. Before login was 4 digits, now the 1password app also asks for a master password but I can not retrieve it by mail because that mail is no longer in use.
    How can I retrieve all my data and enter the updated 1password? Thanks so much

  • Hi there... I have the same issue. My support ID is #MLV-65686-599. Thanks heaps!

  • I have an iPhone 6S and have the same issue. My support ID is: [#GXX-67248-751]

    Your help is much appreciated. Thank you.

  • LarsLars Junior Member

    Team Member

    Thanks, @charlottec - I've passed your email on to the appropriate team internally; you should have a reply soon.

    ref: MLV-65686-599

  • LarsLars Junior Member

    Team Member

    @Peeps13_98 - received your email; someone should be along to help you shortly. Thanks!

    ref: GXX-67248-751

  • BenBen AWS Team

    Team Member

    @rossellav

    If you do not know your Master Password, which you set when originally creating your 1Password vault, it will not be possible to access your 1Password data.

    Ben

This discussion has been closed.