Old version of 1Password won't open [legacy 32-bit apps cannot run on iOS 11 or 12]

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Comments

  • brentybrenty

    Team Member

    @sean9999999: I'm sorry to say that if you've ignored the warnings from both Apple and AgileBits regarding compatibility and upgraded to iOS 11 anyway, there is no easy way to access your data (and migrate it, as there is on iOS 9 or 10). But we're happy to help guide you through recovering it via email. We'll be in touch shortly.

    ref: BYF-23699-598

  • brentybrenty

    Team Member

    @jimbob99: Thanks! we'll get back to you shortly via email. :)

    ref: ULN-59737-221

  • hi guys. Appatently i was talkng with Steve but i have totally lost that thread :(
    can he, or someone else emai me again?

  • brentybrenty

    Team Member

    @Dianvo: No problem. I'll shoot you another email shortly so we can pick up the thread.

  • Hello, my support ID [#RRM-66453-551]
    Very need help!

  • Hello. I have the same issue. My support ID is [#LSM-57258-268]

  • aglouiseaglouise

    Team Member

    Hey @jb1015 :chuffed: I have sent over an email to you, so let's continue the conversation there!

    Ref: LSM-57258-268

  • aglouiseaglouise

    Team Member
    edited October 2017

    Hey @fillvet, I hope you're doing well. I've been in touch with you via email, let's continue with our next steps there! :)

    Ref: RRM-66453-551

  • Hello. My support ID is [#YXD-95122-132].
    Thank you for your assistance.

  • Thank you Louise,
    Import successfully done!

  • bbisel@mac.com[email protected] Junior Member

    My support ID is #BWM-82249-167

    Thank you,

  • brentybrenty

    Team Member

    Thanks so much for letting us know! We're here if you need anything else. :chuffed:

  • brentybrenty

    Team Member

    @maei: Great! I'll get back to you via email shortly. :)

    ref: YXD-95122-132

  • Same ios11 issue. Please help. Procrastinator’s support #HRK-67312-684

  • BenBen AWS Team

    Team Member

    Thanks @blinkh2. We'll be in touch soon.

    Ben

    ref: HRK-67312-684

  • HI my support id #PUB-17666-558, please help me too!!

  • BenBen AWS Team

    Team Member

    Thanks, @ceejai74. We received your email and will reply as soon as we can.

    Ben

    ref: PUB-17666-558

  • My support ticket is ATC-5417-981. Please help recovering data from 1Password 3.

    JBS

  • Hi, My support ID is [#ABF-92327-488]
    Please email with instructions... no fingernails left so please don`t take too long - I may have no fingers left..!

  • brentybrenty

    Team Member

    @pds1066: Thanks! We do need to reply to those who contacted us more than an hour ago first, but we'll get back to you as soon as we're able. :): :+1:

    ref: ABF-92327-488

  • brentybrenty

    Team Member

    @jstreet1: It looks like you missed a number in the middle there, but I found it and see that Steve is already in touch with you via email. We'll continue the conversation there to help you get things sorted out! :)

    ref: ATC-54717-981

  • QZL-98772-756

  • Hi,

    Support ID is [#PKD-65332-278]

    Could you please provide support on this issue ( IOS11 / 1password 3 ) ?

    My situation :

    1-Master password known (I guess...)
    2-1password 3 still installed on the iPhone 6 . IOS Version is : 11.0.1
    Icon displayed on screen is either A or B (can’t see the difference between these two…see screenshot)
    Icon displayed on iPhone :
    3-MacBook Air or iMac available (OSX 10.12.6 both)
    4-Dropbox account available (just in case…)

    Thx

  • I am another one who did not update the 1password3 version in time. My support ID is #VSI-71529-691. Any help would be great.

  • brentybrenty

    Team Member

    @dusanst: Steve got back to you via email yesterday, so please reply there at your earliest convenience so we can help you get things sorted out.

    ref: QZL-98772-756

  • brentybrenty

    Team Member

    @Kagou: Likewise, please read Steve's message and we'll go from there once you're able to reply via email.

    ref: PKD-65332-278

  • brentybrenty

    Team Member

    @tklingelbe: Steve has gotten back to you already as well, so please let him know where you're at and we can continue working with you there. Cheers! :)

    ref: VSI-71529-691

  • Hello,

    I've the same problem as the other guys. I 've got the following support ID:
    #EBY-93996-759

    Any help would be great.

  • Hi,

    UPDATE ******Support ID is [#PKD-65332-278]******

    Received the procedure from Steve.(on sunday night...what a dedicated support team !)

    All was good (backup of the iPhone, Document Folder extraction with iExplorer, renaming the sqlite database (1Password.sqlite -> 1Password.1ptbackup ) and exporting it to iCloud root folder ) ....

    till trying to open the new renamed file with 1Password....got the error message "No vault".

    Installed 1 password on Mac, same issue....

    Sent new message to Steve, requesting help...

    K.

  • LarsLars Junior Member

    Team Member
    edited October 2017

    @Kagou - thanks for the update! Since you've got a conversation going already via email with Steve, including a screenshot and personally-identifying information, let's continue the conversation over there, instead of in this public forum. Thanks!

    ref: PKD-65332-278

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