Old version of 1Password won't open [legacy 32-bit apps cannot run on iOS 11 or 12]

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Comments

  • brentybrenty

    Team Member

    @mikrowilli: I see Steve has already been in contact with you via email, so we'll continue the conversation there.

    ref: EBY-93996-759

  • trying to get data from older version after we upgraded to ios11


    1Password Version: 3
    Extension Version: Not Provided
    OS Version: 11
    Sync Type: Not Provided
    Referrer: forum-search:TKL-98814-727

  • LarsLars Junior Member

    Team Member

    Hi @Bauderfamily -- I've moved your discussion into this thread since this is more of an iOS issue than an Accounts issue. Please see the first post in this thread, which is the AgileBits Proven Solution and let us know if you meet the requirements. Thanks!

  • If you are referring to the three questions then yes I do. my id is TKL-98814-727

  • LarsLars Junior Member

    Team Member

    @Bauderfamily -- thanks! Someone should be with you shortly.

    ref: TKL-98814-727

  • Any idea as to how long before i receive a response?

  • brentybrenty

    Team Member

    @Bauderfamily: We try to reply to everyone on a first-come-first-served basis, so it will be after we've gotten back to others who contacted us before you. That said, Steve replied to you before you even posted this question, so be sure to check your email for that. Cheers! ;)

    ref: ZKS-45723-186

  • Sorry somehow two ID's were given (TKL-98814-727 and ZKS-45723-186). I'm now in contact with Steve. Thanks

  • brentybrenty

    Team Member

    @Bauderfamily: No problem! Let's continue the conversation there to avoid any confusion. :)

  • Hello,
    here is the Support ID [#PET-37722-955]

  • LarsLars Junior Member

    Team Member

    Thanks, @paul_otto -- someone should be with you shortly!

    ref: PET-37722-955

  • Please help me...
    Support ID: [#YVF-47969-752]

    Thanks!!!

  • I have the same issue. My support ID number is #ZBY-97291-485. Thank you for any help that you can provide!

  • brentybrenty

    Team Member

    @kismelasz: Steve's already replied to you via email, so let's continue the conversation there.

    ref: YVF-47969-752

  • brentybrenty

    Team Member

    @lellentk: I'll get back to you via email shortly.

    ref: ZBY-97291-485

  • I have the same issue as everyone else this is my case ID [#ZHX-79998-183] thank you in advance for your support.

  • Please help support ID [#ZHX-79998-183]
    Thank you

  • It’s been over three hours and no one has responded support ID [#ZHX-79998-183] I really need to recover my passwords please.

  • brentybrenty

    Team Member

    @royboy123: We respond to everyone's messages on a first-come-first-served basis. I think that's fair, but it does mean that we need to respond to those who contacted us before you did first. Posting multiple times won't change that I'm afraid. Thanks for your patience.

    ref: ZHX-79998-183

  • I have the same issue as everyone else. Please could someone get back to me. Many thanks

  • LarsLars Junior Member

    Team Member

    Hi @alons - please see the original post in this thread, and make sure you meet all the requirements, then send an email as described and let us know here what your support ID is. Thanks!

  • Hello! Same problem here: Support ID: #DNP-17824-123
    Help!

  • wietsewietse
    edited October 2017

    oeps refresh button... sorry for the duplicated posts..

  • Hello! Same problem here: Support ID: #DNP-17824-123

    Gr. Wietse

  • brentybrenty

    Team Member

    @wietse: No worries. Thanks! We'll get back to you via email shortly.

    ref: DNP-17824-123

  • Hi there. My support ID is #ZZY-74415-184.

    Like I said in my email -

    • I'm using the version with Icon A
    • I have an iphone (version 6 i think)
    • I have a mac
    • I know my 4 digit code and master password.

    I need help ASAP! Don't know how I'm going to get anything done at work tomorrow!!!!

  • brentybrenty

    Team Member

    @mstolle1: I'm sorry to say this, but you need to know this upfront: unless you're really, really fast and don't run into any issues with the recovery process, you're not going to be able to get your data by tomorrow. We've done a lot of testing and have a good process in place, but it is not quick, easy, or guaranteed to work. By ignoring the iOS warnings from Apple and 1Password warnings from us about the incompatibility of this incredibly old version with regard to iOS 11, you've made other much simpler, smoother options impossible, since the app can no longer run at all on your device. I'll get back to you via email shortly to work with you on this, but it's important to have realistic expectations from the start.

    ref: ZZY-74415-184

  • @brenty Thank you for the quick reply. I have my tech savvy son sitting next to me (he works in tech). Hopefully he can help us get this done!

  • brentybrenty

    Team Member

    :):+1:

  • Hi there, This my support ID [#ARR-48533-244], would really appreciate some support. Thank you

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