Old version of 1Password won't open [legacy 32-bit apps cannot run on iOS 11 or 12]

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Comments

  • LarsLars Junior Member

    Team Member

    @bgdady Thanks for the clarification. I don't mean to be picky, but there is no iPhone 7S. Can you tell us what version of iPhone you're using, and more importantly, which of the versions of 1Password for iOS from the chart I gave a link to seems most like the icon you see on your iPhone's home screen? Thanks.

  • 7plus and A or B from the chart

  • LarsLars Junior Member

    Team Member

    @bgdady Thanks. That means you're using 1Password 3 for iOS, which is the reason you're getting those messages. I'm going to move this thread into 1Password for iOS, if you don't mind, since it's not really concerning 1password.com memberships. Please have a look at the first post in this thread: https://discussions.agilebits.com/discussion/82810/if-you-have-an-old-version-of-1password-that-wont-open-legacy-32-bit-apps-cannot-run-on-ios-11 and follow those instructions. Let us know if you have any questions.

  • HI, I wonder if anyone can help please. I updated my iphone to ios 11 a couple of days ago without realising 1password wouldn't work. How do I get access to my old passwords as many I do not have written elsewhere. Can someone help me please?

  • LarsLars Junior Member

    Team Member

    Welcome to the forum, @hollyt2018! Sorry to hear you're having trouble getting updated to a current version of 1Password for iOS. If you'll take a moment to read the first post in this thread it contains the only solution possible for this issue. You'll need to be able to meet all the requirements there. If you do, the steps are tried-and-true. Let us know how that goes for you!

  • Hi, I'm in the same predicament - updated to iOS 11 and the app doesn't run anymore. I'm have the "A" 1Password 3.7.2 and I never saw the retirement announcement before. The app had a tendency to crash a lot before but I did not get the upgrade notification. I don't know if I know the Master Password but I can try guessing. My question is where can I try my Master Password?

    Alternatively, can I try restoring my iCloud backup to an older phone that ran on iOS 9 or 10 to see the app again?

    Thank you.

  • brentybrenty

    Team Member

    @CharmaineS: It may be possible to restore to another device running iOS 9 or 10, but I wouldn't waste time on that unless you've exhausted all other options, as iCloud backup/restore is not always reliable. It could be a lot of trouble for nothing. The best thing to do would be to review the requirements in the first post in this announcement and, provided you meet all of them, follow the instructions there to attempt to recover your data. That's the best option if you've already upgraded to iOS 11. It's worked for many people already.

  • edited June 2018

    Hi, I need help. I purchased full version of 1password long long time ago when I was still using my Iphone 4. Last year I bought Iphone SE and I installed the new version of 1password. Now I’m using Iphone 8 and I cannot log in. I used only using my master password to log in or using finger print. Now I need to fill in the sign in adress and secret key, which I’m confused since I’ve never had it.

  • brentybrenty

    Team Member

    @Confuseduser: It sounds like you may be trying to login with a 1Password Account, but you will only have one if you've signed up for a 1Password.com membership. That’s the only way you’ll have a Secret Key or Sign In URL, or be able to access your data through 1Password.com. Instead, you can use 1Password without an account and sync your data from another device or create a new vault. Where do you have your data?

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