Why can't I open my 1password safe on OSX without rebooting sometimes?
Every once in a while I can't open my 1password safe on OSX (10.12.6). I'm entering my password correctly and it just won't accept it. Restarting 1password or killing the service doesn't help.
I'm forced to reboot my MBP and then it starts working again.
Any ideas?
1Password Version: 1Password 6 Version 6.8.2 (682003) AgileBits Store
Extension Version: Not Provided
OS Version: OSX 10.12.6
Sync Type: iCloud
Referrer: forum-search:can't open safe on OSX. have to reboot
Comments
-
Hi @phenetrik -- no ideas off the top of my head, based on what you've described. 1Password is encryption-based; it either works or it doesn't, based on whether you input the correct Master Password. No matter what Master Password you enter, a decryption key is generated...it just won't actually unlock/decrypt your data, if you typed the Master Password wrong.
I know you probably haven't forgotten your Master Password, but there some tips here worth checking out, regarding things like caps lock, etc. Give those a try and if none of that helps and the behavior persists, let us know.
0 -
I just had the same thing happen to me. I tried unlocking using the chrome browser extension and then the main 1password 6 app, and it was telling my master password was wrong. I tried typing it out and copy/pasting into the password field so I was able to verify it was correct. After restarting, it worked.
Was pretty scary. Thing I'm going to print out an export..
Sync Type: iCloud
OSX 10.12.6
Version 6.8.2 (682003)0 -
@ratbeard: You may just need to restart Chrome. If an update is pending, it can hang things up and there's nothing extensions can do about that. Just to confirm, which version of the 1Password extension do you have installed in Chrome? It's possible that is/was simply outdated.
0 -
1password chrome extension: 4.6.11.91
I've seen it happen many times where chrome has an update and 1password mini can no longer fill in fields in the browser and it shows an 'Install the 1password extension' it the top of it, until you restart chrome.
This was something different, where it wouldn't unlock and said my master password was incorrect. As I said, I tried logging in through the main 1password app itself and got the same message. Could a browser extension being out of date prevent you from unlocking your vault in the main app?
0 -
Wish I'd checked Console for any error messages :|
0 -
@ratbeard -- no, an outdated extension wouldn't tell you your Master Password was incorrect; only an incorrect Master Password will do that. What do you mean about console messages? If you'd rather not post it here, we can take this to email if you prefer -- just let us know.
0 -
Oh, just that I should have checked the Console app in osx to see if it was logging any errors when the strange behavior was occurring.
0 -
@ratbeard - I can't say for certain what might've happened to you, but the best thing for troubleshooting would be for you to wait and see if it happens again, then immediately create a diagnostics report from your Mac and send it to us Here's how:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@agilebits.com.With your email please include:
- A link to this thread:
https://discussions.agilebits.com/discussion/82915/why-cant-i-open-my-1password-safe-on-osx-without-rebooting-sometimes#latest - Your forum username:
ratbeard
That way we can "connect the dots" when we see your diagnostics in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number in the subject line. Please post that number here so we can track down the diagnostics and ensure that this issue is dealt with quickly. :)
Once we see the diagnostics we'll be able to better assist you. Thanks very much!
0 - A link to this thread:
-
I will be sure to do that if it occurs again. Thanks for your help Lars!
0 -
Just had the issue happen again, and I sent an email to support w/ the diagnostic report.
0 -
Hi everyone. The issue that you're describing is actually a known issue in the 1Password 6 for Mac app, and our developers are working hard to squash it! We hope to have it solved as soon as possible, although I can't quite give you a definite timeline on it. In the meantime, I apologize for any inconvenience.
0
