Got license KEY - need license FILE please. Longtime 1PW standalone user.

I've been a long time user of 1PW. When I asked for license I got an email but it is only showing a KEY. Per another post here it appears I need a license file? How do I get that file? The download associated with the email was actually the 1PW6 install.


1Password Version: 6.8.3
Extension Version: 4.6.11
OS Version: OS X 10.10.5
Sync Type: Dropbox
Referrer: forum-search:Got license KEY - need license FILE please. Longtime 1PW standalone user.

Comments

  • Hey there,

    What version is your license for? Keep in mind newer versions of 1Password will require a paid upgrade or membership. I think this forum post can give you more insight, but let me know how else I can help.

  • brentybrenty

    Team Member
    edited October 2017

    @gbedenkop: I've resent your license information via email. Follow the instructions there and let me know if that helps! :)

  • That is the same key as before... I have been running on 1PW 6 for some time on a relatively new iMAC. The license sent was for 1PW 3. I wonder if I made a purchase last time from App Store? It seems I made a fresh purchase of the software in the not that distant past. Hmm...

  • brentybrenty

    Team Member

    @gbedenkop: Ah, I see. Definitely worth looking into then. Please send us an email at [email protected] with a copy of your receipt(s) (you'll have received one via email regardless of where or when you purchased it) and post the Support ID you revceive here so we can help. :)

  • Solved it. Knowing I needed a file I realized it must be present in the files on the backup drive. Was able to retrieve and transfer back to the old iMac. Thanks!

  • brentybrenty

    Team Member

    Ah, excellent! Thanks for letting me know. Sounds like you should be good to go, but we're here fi you need anything else. :chuffed:

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