I am a new customer of the subscription service, having used the old app previously intermittently. I have to say that this move to the subscription service is one of the most confusing aspects of this whole process. My current problem is that I am unable to open the vault on my MacBook. I am able to open my new vault associated with the subscription service on the web and on my iPhone, but without it accessible on my MacBook, this is a problem.
Related to the "upgrade" to the subscription service, it was a very confusing signup process. There is the app on the Mac App Store. There is the purchase from within the App. Are these the subscription service? Is this a standalone app? There is no way to know. And the migration of the data- this should have been seamless and automatic although clearly that was not done on my MacBook. I reinstalled the app on the MacBook and the browser plugins, but still cannot access the data with either my old password or the new one.
Finally, to add insult to the confusion around the new subscription service, the Support Forum is inaccessible in China without a VPN. This is extremely user hostile to users in China. Any and all web services attached to all of your websites which make the services inaccessible in China should be stripped out and replaced with services that work within China. How can you expect to have any users in China if key parts of your website are inaccessible without a VPN?
1Password Version: 6.8.3
Extension Version: 4.6.12
OS Version: 10.12.6
Sync Type: iCloud