1Password (mini) hanging
Hi. Ever since upgrading to 10.13 (and issue continues in 10.13.1) 1Password mini periodically hangs. It usually occurs when I fill usernames/passwords from within a web browser (CMD + ). If I restart the Mac everything is fine then randomly when I try to fill mini hangs. Usually after 5 mins or so mini will suddenly appear asking for the 1password (or TouchID), mini will continue to work then I'll randomly get the issue again. This can occur several times a day.
While mini is in a hang state I move my mouse over the menu bar icon and I get the spinning ball. If I open the 1Password app I get a small dialog saying it's connecting to mini, that usually then times out and I get a "1Password failed to connect to 1Password mini" dialog.
Issue is independent of the browser, ie Chrome or Safari.
Thanks,
Shannon
1Password Version: 6.8.3
Extension Version: 4.6.12.90
OS Version: 10.13.1
Sync Type: 1Password
Comments
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Welcome to the forum, @shannonp! Sorry it's under less-than-ideal circumstances. The first thing I'd check if I were you are the steps found here. There's a few reasons why such a thing might be happening, but that's the starting point. If none of that works or is applicable to your situation, let us know.
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Hi Lars. Thanks for the response. I can confirm that
• my copy of 1Password is not from the Mac App Store
• 1Password is in the Applications folders
• restarting resolves the issue temporarily, it comes back after an hour or 2
• only 1 copy of 1Password existsThanks,
Shannon0 -
Hi. There are no proxies set nor do I have any antivirus applications installed.
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@shannonp: Thanks for letting us know. If you're still having trouble, the best thing to do will be to restart your Mac, reproduce the same issue, and then generate a diagnostic report so we can look at the logs to determine exactly what is happening:
https://support.1password.com/diagnostics/
Please send it to support@agilebits.com
Let me know once you've sent it. Once we see it we should be able to better assist you. Thanks in advance!ref: SMM-96794-113
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Hi brenty. I have just emailed the diagnostic report.
Thanks,
Shannon0