Unable to sync Android clients with MacBook using WLAN server (Sync works fine using iOS client)

Hello,

I am unable to sync 2 Android systems with my Mac running 1Password.
SW Versions and Devices:
MacBook with macOS High Sierra 10.13.1, with 1Password 6.8.4

Samsung Note 8 with Android 7.1.1 and 1Password client 6.6.2 (latest version)
Samsung Tab S2 with Android 7.0 and 1Password client 6.6.2 (latest version)

Always receive back a WLAN server error (communication with server is closed) on both Android devices.

WLAN sync works perfectly in iPhone 7 Plus with iOS 11.1, running 1Password client 7.0 (latest version).


1Password Version: 6.8.4 (Mac), 6.6.2 (Android)
Extension Version: Not Provided
OS Version: macOS High Sierra 10.13.1
Sync Type: WLAN server using home wi-fi network
Referrer: forum-search:wlan sync android

Comments

  • periperi

    AgileBits Team Member

    Hi @Fernando_Dias. Thanks for reaching out! Unlike 1Password 7 on iOS, 1Password 6 for Android doesn't support automatic sync over a WLAN server. You'll need to manually trigger sync to initiate. Can you please open the WLAN server window on your Mac? Then, from 1Password on your Android device, tap the three dots in the upper right hand corner and tap Sync. You could also pull down from the top of the screen if you're in Categories or Favorites and that will trigger sync. Are you able to sync then?

  • Hi there,

    Thanks for your clarification, but that’s exactly what I have been trying to do without success.

    On the Samsung Tab S2 I have been able to sync with WLAN in the past and it’s not working anymore.

    On the Samsung Note 8 I am trying to sync using WLAN for the first time after installing 1Password, and the app discovers my laptop immediately, but then it issues a sync error when I try to proceed.

    On the iPhone 7 Plus with the latest version of iOS WLAN sync works fine, both with auto sync or by manually requesting the sync.

    Cheers,

    Fernando

  • brentybrenty

    AgileBits Team Member

    On the Samsung Tab S2 I have been able to sync with WLAN in the past and it’s not working anymore.

    @Fernando_Dias: Did you pair the Samsung Tab S2 to sync with a different computer previously?

    On the Samsung Note 8 I am trying to sync using WLAN for the first time after installing 1Password, and the app discovers my laptop immediately, but then it issues a sync error when I try to proceed.

    The error you mentioned earlier ("communication with server is closed") indicates that the connection was rejected, which could be caused by settings on one of your devices or on your network in general. 1Password doesn't have any control over that, but if you follow this guide that may help you narrow down the problem:

    If you’re having trouble using the WLAN server

    Let me know what you find!

    On the iPhone 7 Plus with the latest version of iOS WLAN sync works fine, both with auto sync or by manually requesting the sync.

    That's really good to know. Just to clarify, you're syncing the iPhone with the same Mac that you're having trouble syncing the other two (Android 7) devices with?

  • Hi @brenty,

    Answering your questions, all client devices I am using are syncing to the same Mac laptop through WLAN. I did upgrade the Mac sometime ago to a newer system, transferring all my data through a Time Machine backup/restore.

    Anyway, I tried to sync all clients again just now and everything worked fine! I have now updated 1Password repositories on the iPhone, and the 2 Samsung devices running Android.

    The only thing I did different was renewing the DHCP lease on the Mac, as per the guide you sent. Everything else stayed the same, without reboots or name changes on any device, and it was done on the same wi-fi network, with the Mac firewall ON, etc.

    So, all is good now. Thank you very much for your support!

  • periperi

    AgileBits Team Member

    I'm very glad to hear that, @Fernando_Dias! Please let us know if you ever need anything else!

  • I am having an issue syncing over WLAN on MPB to Android 7.1.1 on my Note 8 with version 6.7 ; i previously syncd from a different MPB to a S7edge

  • periperi

    AgileBits Team Member

    Hi @zein. Thanks for reaching out!

    Can you let us know what sort of trouble you're having syncing? Is 1Password on Android able to find the MBP on your network? Are you having some other issue? As much detail as you can provide will be much appreciated.

  • I have the same issue syncing over WLAN between a MacBookPro laptop and Android Pixel XL (running Android P). I tried as many things from "If you’re having trouble using the WLAN server" guide, including renewing the DHCP lease. I tried sync-ing up from a different computer (an iMac) also without any success. The app on my phone simply doesn't react when I'm in the "Sync" menu.

    I am giving up trying to sync 1password and don't want to pay a monthly fee just for this feature (I already paid a license to use the software). Will look into other alternatives to sync passwords across devices.

  • periperi

    AgileBits Team Member
    edited May 16

    Hi @silviu. WLAN sync is sort of an advanced sync option, so if you're looking for an easy way to sync between devices, I recommend switching to a 1Password account or using Dropbox instead. Both of those options will sync your data automatically.

    As to WLAN sync, it's not automatic, so you'll need to manually initiate it. When you say it doesn't react from the Sync menu, are you referring to the Sync Settings screen? While you can configure sync from there, you can't initiate a sync from there. To initiate sync, go to Categories. You can tap the three dots in the upper right hand corner and tap Sync from there, or you can swipe your finger down from the top of the page to refresh the page, initiating sync.

  • silviusilviu
    edited May 16

    @peri: thanks a lot for clarifying -- indeed I was looking for triggering the sync in the wrong place. After I changed the name of my Apple computer back to what it was (I changed it following the troubleshooting instructions), it finally worked :)

    From what I understood, the 1password account is an additional subscription. I don't see why I should pay a monthly subscription just to sync.

    I also don't use Dropbox, rather Google Drive.

    With these two options out, I have to use the "advanced" sync option between my Macs & Android phone. I guess this means I am just among the few ones that use this feature, so it will not be made any easier in the future :dizzy:

  • brentybrenty

    AgileBits Team Member

    thanks a lot for clarifying -- indeed I was looking for triggering the sync in the wrong place. After I changed the name of my Apple computer back to what it was (I changed it following the troubleshooting instructions), it finally worked :)

    @silviu: Glad that did the trick! And thanks for the update! :)

    From what I understood, the 1password account is an additional subscription. I don't see why I should pay a monthly subscription just to sync.

    If it was "just to sync", I'd agree with you. However, a 1Password.com membership gives you access to all of the apps, the web interface, and does away with license management and sync configuration altogether — you simply login to your account to authorize a device and access your data. You can try it for free for 30 days to take advantage of all of its many other benefits — like automatic offsite backup, item history, Travel Mode, etc.

    I also don't use Dropbox, rather Google Drive.

    Peri mentioned Dropbox because that's another sync option 1Password supports. You could use that. There's nothing stopping you from doing so.

    With these two options out, I have to use the "advanced" sync option between my Macs & Android phone. I guess this means I am just among the few ones that use this feature, so it will not be made any easier in the future :dizzy:

    WLAN Server isn't made to be easy. It can't be. It depends heavily on your network environment, being that it's a direct device-to-device connection on a local network, none of which 1Password has any control over. There are better ways; it's up to you whether or not you use them.

    If it helps, your 1Password data is end-to-end encrypted, so 1Password simply doesn't depend on the sync service to protect your data. 1Password is secure by design, not by chance. And 1Password.com accounts have the additional security of the Secret Key. But no matter what — though we can't configure your devices or network for you — we're here to help in any way we can. Cheers! :)

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file