I'm trying to install on new iMac. Won't accept master password. HELP

alanzemel
alanzemel
Community Member

No matter what I do, the app won't accept the master password on a brand new iMac. The app works fine on my other machines. HELP!! MacOS 10.13.


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Referrer: forum-search:I'm trying to install on new iMac. Won't accept master password. HELP

Comments

  • Lars
    Lars
    1Password Alumni

    Welcome to the forum, @alanzemel - sorry to hear you're having troubles with 1Password not accepting your Master Password on your shiny new iMac. Can I ask: on your other devices, how are you syncing 1Password? Dropbox? iCloud? a 1password.com account?

  • danco
    danco
    Volunteer Moderator

    Could there be a keyboard mismatch? Symbols, in particular, may use different codes in different keyboards.

    I am thinking, for instance, that you might normally use a UK English layout for the keyboard, but the new machine might be set to US English.

  • AGAlumB
    AGAlumB
    1Password Alumni

    Happens to me all the time! Definitely something to consider.

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