FaceID option disappeared

FolsomRiderFolsomRider Junior Member

Running the latest 7.0.1 beta on iPhone X. Today the FaceID unlock isn’t working. The option to use it isn’t present either.

The FaceID unlock had previously been working, until today.

Comments

  • FolsomRiderFolsomRider Junior Member

    Running the latest 7.0.1 beta on iPhone X. Today the FaceID unlock isn’t working. The option to use it isn’t present either. The Settings -> FaceID -> Other Apps has 1Password enabled.

    The FaceID unlock had previously been working, until today.

  • brentybrenty

    Team Member
    edited November 2017

    @FolsomRider: Which build are you running? Do you have the option in 1Password Settings? Try disabling it and re-enabling it.

    ref: GJR-52477-685

  • FolsomRiderFolsomRider Junior Member

    I am running 70001002.

    The 1Password setting for using FaceID is not present.

  • brentybrenty

    Team Member

    @BrokenHope: Thanks! Are you running a beta version or iOS, or just 1Password? Hopefully we can figure out why it might not be working for everybody. :blush:

  • brentybrenty

    Team Member

    @FolsomRider: I see you've emailed us a diagnostics report. We'll get back to you there shortly.

    ref: GJR-52477-685

  • brentybrenty

    Team Member

    Thanks for letting me know! :):+1:

This discussion has been closed.