When I download updates via 1Password Updater, the "update and relauch" button does not work.

mhardesty
mhardesty
Community Member

When I download updates via 1Password Updater, the "update and relauch" button does not work. When I click that button, the update seems to re-download, but it does not launch and I cannot find the file anywhere. Thus I have not been able to update the program since version 6.8.1. My operating system is El Capitan 10.11.6. Thank you!


1Password Version: 6.8.1
Extension Version: 4.6.12.90
OS Version: OS X 10.11.6
Sync Type: Dropbox
Referrer: forum-search:update

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @mhardesty: Thanks for reaching out. I’m sorry for the trouble! Do you have "security" software running that might be removing the temporary file 1Password downloads for the update (or otherwise preventing it from being launched)? You can, however, always get the latest version directly from our website:

    https://1password.com/downloads/

    Just Trash the old one, restart your Mac, and then install the new one. I hope this helps. Be sure to let me know if you have any other questions! :)

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