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Crashes on start

yakimant
yakimant
Community Member
in Memberships

macOS 10.13.1
1 Password 6.8.4 from homebrew cask

1Password Version: 6.8.4
Extension Version: Not Provided
OS Version: 10.13.1
Sync Type: Cloud

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @yakimant: I'm not sure I understand how homebrew would be involved. Can you elaborate on what you're trying to do?

  • yakimant
    yakimant
    Community Member
    edited November 2017

    Hi Brenty (@brenty)!

    I'm trying to run 1 Password.
    Homebrew was mentioned because it is a way, how it was installed.

    Sorry for confusion, hope it helps to solve the problem, which I have for couple of weeks.

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited November 2017

    @yakimant: Without any details it's impossible to say for sure even what the problem is, much less solve it. But it may be that the app is damaged (and, to be clear, we do not distribute it as a binary for installation via home-brew; it has its own installer). Please try the following:

    1. Drag 1Password to the Trash
    2. Restart your Mac
    3. Download the latest version from our website: https://1password.com/downloads/
    4. Run the installer to set it up

    If you're still having trouble, the best thing to do will be to generate a diagnostic report immediately so we can look at the logs to determine exactly what is happening:

    https://support.1password.com/diagnostics/

    Please send it to support@agilebits.com
    Let me know once you've sent it. Once we see it we should be able to better assist you. Thanks in advance!

    ref: VRT-32276-673

This discussion has been closed.