I am not having any luck having my passwords save into 1password when I login to sites

I believe I have set up my account properly, but I am not prompted to do anything when signing in to other sites to capture the log in information. Is there something I can do to remedy this?


1Password Version: 6.0
Extension Version: 6.7.457
OS Version: Windows 10
Sync Type: Not Provided
Referrer: forum-search:Having trouble using 1password

Comments

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @Heidiseidensticker,

    Thanks for writing in.

    Which browser are you using? Do you see 1Password icon in your browser?

    Try this:

    1. Open the main 1Password app, unlock, and click on Settings > Options on the bottom left.
    2. Go to the Browsers tab and make sure Autosave > Detect new usernames and passwords and offer to save them is enabled.
  • I'm using Microsoft Edge. I do see the icon, but it doesn't do anything. Does it work with Microsoft Edge? or Internet Explorer?

  • bundtkatebundtkate

    Team Member

    @Heidiseidensticker: 1Password does work with Edge, but that extensions in its early days and does have some quirks. Could you make sure that the desktop app is running, close Edge, wait a few seconds and launch it again? Let us know if that gets the icon to start responding. :+1:

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