Chrome extension not functioning (other browsers fine)

chrisde

I've been able to use the browser extension without a problem in both Safari and Chrome for years, however, the Chrome extension no longer functions! I've tried removing and reinstalling and still have the same problem. In short, on-click of the Safari extension reveals my personal categories/data, but on-click of the Chrome extension pulls up a strange, generic menu without giving me an option to log-in or activate. Any help

Safari (as expected)

Chrome (missing my account data)

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

jxpx777

@chrisde This indicates that the extension isn't able to establish a connection to 1Password. There are a few possible reasons for this. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

With your email please include:

• A link to this thread: https://discussions.agilebits.com/discussion/84271/chrome-extension-not-functioning-other-browsers-fine
• Your forum username: chrisde

That way we can "connect the dots" when we see your diagnostics in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so we can track down the diagnostics and ensure that this issue is dealt with quickly. :)

Once we see the diagnostics we'll be able to better assist you. Thanks very much!

chrisde

NEY-53815-156

jxpx777

@chrisde It looks like Chrome's code signature is invalid. Restarting Chrome from chrome://settings/help should help.

ref: NEY-53815-156

chrisde

yep, that took care of it!

GPug

I'm having the exact same issue. When you say restart Chrome, it says my Chrome is up to date. Can you please provide further detail after going to chrome://settings/help? I just signed up for this and am sad that it's not working :|

AGAlumB

@chrisde: Glad that helped! We're here if you need anything else! :)

AGAlumB

@GPug: Did you restart Chrome? If you're still having trouble, knowing the exact OS, 1Password, browser, and extension versions you're using will help. Otherwise we're just going to be guessing. :)