1Password Families syncing problem

edited November 2017 in Families

Realized this morning that one looking at one family members shared vault on my phone, the number of entries does not match the number on her phone.

I logged into the 1Password application on our Windows PC, under her profile and email login, all the entries are there. However, when I go to 1password.com and log in as her, the information is outdated, as though what is on the local application is not syncing up to the cloud.

1Password Version: latest
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: famiies


  • BenBen AWS Team

    Team Member
    edited November 2017

    Hi @hiker88

    Could you please let me know which version of 1Password for Windows is installed on the PC in question?

    Thank you.


  • Hi Ben,

    Version is 6.7.457; set for auto updates. I have also since realized that my son's entries on his phone, do not match what is in his vault at 1password.com.

    Thank you for following up.

  • I figured this out. Apparently, when I set things up, I set each of my users up with private and shared vaults. I wasnt seeing what was in the private vaults.

    This thread can't be considered closed.

    Thank you,

  • BenBen AWS Team

    Team Member

    Thanks for the update @hiker88. :) If we can be of further assistance, please don’t hesitate to contact us.


This discussion has been closed.