problem migrating data from iPhone 7 to iPhone 10

have scanned the bar code successfully but for the next step after adding password it says 1Password Account Already Added
And there is nothing about it asking to migrate the data from old phone to new phone


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:problem migrating data from iPhone 7 to iPhone 10

Comments

  • BenBen AWS Team

    Team Member
    edited November 2017

    Hi @judipaul

    Thanks for taking the time to write in. Is your 1Password data stored in your 1Password membership account? You can tell by logging in at https://signin.1Password.com/ and then clicking on your vaults. Does your data appear there?

    Please let us know.

    Ben

    ref: HEF-98467-975

  • The biggest question of the day. Why is it when we have the current app on her MAC and phones, have the 1password.com setup and we put in her credentials on the 1password.com, that are the same on the iPhone 7, why doesn't her 173 passwords on her iPhone 7 populate to the 1password.com? As an example - my banking app gives me the same information about my banking account that I have on me .com account - it might look different but the account balance and transactions are the same - WE can't migrate her information from the iPhone 7 to 1password.com or to the iPhone 10

  • BenBen AWS Team

    Team Member

    @judipaul

    It sounds like the information is stored in a standalone vault, which isn’t part of 1Password.com. You can read about migrating data from a standalone vault to 1Password.com here:

    Move your existing 1Password data to a 1Password account

    I hope that helps!

    Ben

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