Good morning, A few issues on which we have spent hours.
- We have a family subscription. My husband is the lead member. He is on 1password 6 (Version 6.8.4 Agilebits Store) and although I have tried to update,and my version says I am up to date, I am only on 1password 4 (. This does not seem correct and causes other issues as noted below, as Version 4 ( Version 4.4.3 Agileweb Store) does not have the same features to which your support sites refer for taking action -- (eg. the preferences section does not have an "accounts" area to click and use as is instructed).
- No matter what we try to do -- for example set up 1Password on his new iPad, we are asked for a secret key. All the support sites are circular in that all the avenues for taking action lead to a page or screen that asks for a secret key. The site says that one has a secret key if one signed up for an "account". Then there are other mentions of "membership" and things that depend on how you bought your original license. After a whole lot of time going around in circles and dead ends I am totally confused. And i am no idiot. Are licenses, memberships and accounts completely different. If we bought our license and did not sign up for an account on your site, did we end up without a secret key that is now required? None of the options your site gives for finding our key works. They just lead to other actions, such as trying to set up an "account"-- that once again, asks for the secret key.
So, in summary, we need help on getting my mac air on 1Password 6, we need to get 1Password 6 on my husband's iPad and my iPhone. We need to get one or more "accounts" set up and get a secret key or find a secret key.
Your help will be appreciated.
1Password Version: 4.4.3 and 6.8.4
Extension Version: Ext. Icon does not appear in Preferences
OS Version: 10.9.5 and 10.13.1
Sync Type: iCloud
Referrer: forum-search:Completely stymied