Ex just accidentally deleted the family account we shared and I was admin and billing contact on...
...and I didn't even get an email about it, even though I was the admin and billing contact.
I opened 1password on my phone yesterday to log into many services I was setting up on my new laptop, and was greeted with "The following Vaults have been removed: (ALL OF THEM)".
So now I have no passwords.
How could this happen?
1Password Version: ...
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
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Hi @cryptographrix,
If you made her a Family Organizer then she has the exact same level of admin and billing privlages that you have (including the ability to delete the account).
Deleting an account “accidentally” would be pretty difficult. The area to do it is way at the bottom of the profile page, in an area outlined and marked “Danger Zone”:
Once someone taps the “Permanently Delete Account” option they need to read a disclaimer and type “I am sure” and finally hit “Delete Account”:
It doesn’t seem very plausible that this was done “accidentally.”
That said if you can please send us all of the details to
support@1password.comwe’d be happy to see what we can do to help. Thanks.Ben
ref: XIU-35111-675
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I don't have an issue with any of that.
What I'm amazed about is that as the person that created the account, had admin on it, AND was the billing contact, I didn't get an email when she did it.
Which was three days ago, and apparently the billing cycle ended with everything getting deleted yesterday.
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Amazingly, nothing in the screenshot of that deletion message you linked specifies whether she was deleting her personal account (which is what she thought) versus the family joint-account.
To my point though, a simple email to the person that set it up and was paying for it would have addressed that though.
And yes, I know it sounds dumb, but her and I are very amicable and this was absolutely accidental.
Simple email. Send it when someone else does something serious on the account.
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(Finally, her and I each have two support tickets open about this and haven't gotten a response yet.)
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Thank you feedback. I will file a request with the team to see if we can do something like that.
And yes, I know it sounds dumb, but her and I are very amicable
That doesn’t sound dumb at all. :)
We’ll be back with you via email as soon as we can. I apologize for the delay.
Ben
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Thank you!
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You’re very welcome. It appears Laura is working with you by email, so we’ll continue the conversation there. :+1: :)
Ben
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