Families Plan change

edited December 2017 in Purchasing

I intended to purchase an individual plan, but purchased a families accidently.
Can I get refund or convert to individual plan.
I have a individual account with the same email, but I lost the kit, which means why I can not convert it on the manage page by myself.So it may need start over.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • brentybrenty

    Team Member

    @tonyc: Thanks for reaching out. I’m sorry for the confusion! We can't discuss account information here on a public forum, but I'll send you an email shortly so we can work out the details. :)

    ref: SEX-81344-327

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file