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I cannot access with existing account

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cherdsak
cherdsak
Community Member
in Memberships

On December 3, I started trial period with subscription as monthly membership. It says, the subscription will be started on January 3.
Around December 7, I had to reset my iPhone and sent it to Apple Care for checking something, all information were deleted and cleaned.

Now today, I got my iPhone back, iOS is refreshed and I want to access with my existing account.

But problem I found is, I cannot login due to issue of "secret key" and I cannot do start over due to "email is exist".

I want to use this account with my main email address, please advise. Thx.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • cherdsak
    cherdsak
    Community Member
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    And .... I remember "Master Password" but it seems that login page requires "Secret Key". I understand that I haven't get the secret yet in trial period.

  • Ben
    Ben
    edited December 2017
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    Hi @cherdsak!

    Thanks for taking the time to write in. We’d be happy to help. I’m going to send you an email in just a couple of moments here with some further instructions. We’ll continue the conversation by email. Thanks!

    Ben

    ref: ETW-29496-523

This discussion has been closed.