Master password on family acct not working, on phone it works. trying to pay you but can't log in.

My master password works when i type it for my account on my phone but my credit card expired and i have to put in a new one for the family account. it tells me to log into the family account on the web which must be a different master password. I am confused about why two master passwords. I have no idea how to retrieve the main family master password. Ideas?


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Referrer: forum-search:family master password

Comments

  • rickfillionrickfillion Junior Member

    Team Member

    Hi @kingfamily6,

    The Master Password for the account would be the same as the one you setup for it when you created the user account. We wouldn't change that (and can't do so).

    Is it possible that it's the secret key that you're inputting incorrectly?

    Rick

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