Apple Watch app not showing site icons

edited December 2017 in Apple Watch

The 2FA items on my Apple Watch are no longer showing the website icons on 7.0.4

I’ve tried reinstalling the Watch app and also disabling and enabling Watch support in the 1Password app.


  • brentybrenty

    Team Member

    @BrokenHope: I don't think this is at all related to TOTP. It appears we've broken Rich Icons in some way, but I can't figure out how. Most of my items are using the default category icon, but my PayPal login, which has a TOTP, shows the Rich Icon. My Apple logins also do, though they do not use TOTP. If you try adding others, or add and remove the same ones, do you see any that get Rich Icons for the website?

  • The only rich icon I could get to show was the one for my Apple ID.

  • rudyrudy

    Team Member


    are you able to share any of the website urls that these items might have in them? There were some changes recently to reduce the number of requests being made that were for nonsensical addresses (like IP addresses, .local domain names, single words that aren't actually domain names, etc).


  • edited December 2017

    They are all standard addresses e.g

    The rich icons show fine in the iOS app, they just don’t show on the Watch OS app.

    As brenty said. PayPal is showing the rich icon still on my Watch if I add it.

  • Just as a test case I installed 7.0.1 from TestFlight and the Watch OS rich icons work as normal.

    You’ve definitely broken something.

  • brentybrenty

    Team Member

    @BrokenHope: Thanks! That definitely helps. I'm still not certain what the difference is between those which get Rich Icons and those which do not, but we'll figure it out and get this fixed.

    ref: OPI-4365

  • Despite it not being mentioned in the release notes this is fixed in 7.0.5 beta.

  • rudyrudy

    Team Member
    edited January 2018


    I'll make sure that the release note writers are aware of the omission.


    ref: PHI-52564-238

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