Touch Id option has disappeared in Security->Settings

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tomedds
tomedds
Community Member
in iOS

The 1Password app on my phone is now prompting for a password and the Touch Id option is no longer shown in Security->Settings.
This is running on an iPhone SE with the software versions listed below.

1Password Version: 7.0.4
Extension Version: Not Provided
OS Version: iOS 11.2.1
Sync Type: Not Provided

Comments

  • Ben
    Ben
    Options

    Hi @tomedds,

    Thanks for taking the time to write in. Do you have Touch ID enabled for the phone itself? If it is, can you please try turning it off and then back on?

    Thanks!

    Ben

  • tomedds
    tomedds
    Community Member
    Options

    After my post I realized Touch Id had disappeared from another app as well, so I did exactly that. Power cycled the phone, and now Touch Id is back in the list for the 1Password app. Thanks for the quick response.

  • rudy
    rudy
    Options

    @tomedds,

    No problem, let us know if you have any other questions.

    Its worth mentioning here that Touch ID is not meant as a replacement for your Master Password, you still need to know that password as there are other situations where Touch ID will become unavailable. Those situations include adding/removing Fingerprints.

    Rudy

This discussion has been closed.