1P Mini installation of new update is stuck

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fbrun
fbrun
Community Member
in Mac

The window shows connecting to 1Password mini..., with about 20% complete. It's been that way for about 20 minutes. About 1password is greyed out

1Password Version: 6
Extension Version: 4.6.12.
OS Version: 10.12.6
Sync Type: Dropbox

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    @fbrun: Thanks for reaching out! Sorry for the trouble. It sounds like 1Password may simply be damaged. Please do the following:

    1. Drag ALL copies of the 1Password app to the Trash — DO NOT use a "cleaner" app
    2. Restart your Mac
    3. Install a fresh copy of 1Password from where you originally purchased it — the Mac App Store or our website
    4. Open 1Password

    I hope this helps. Let me know how it turns out! :)

  • fbrun
    fbrun
    Community Member
    Options

    Got it. actually I shut it sown yesterday. Opened it back up and everything is working fine

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    Great! Thanks for letting me know. It sounds like you should be all set, but we're here if you need anything. Have a wonderful Christmas! :chuffed:

This discussion has been closed.