Problem upgrading 1Password from Mac 6.7 to Mac 6.8.5

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Vinc3224
Vinc3224
Community Member
edited January 2018 in Mac

When notified of a new version to install I click on the Download Update and then the Update and Relaunch it thinks a bit and the comes back to the Download Update screen again. ie it does nothing. Can anyone help?

1Password Version: 1Password 6 Version 6.7 (670007) AgileBits Store
Extension Version: Password Manager & secure Wallet 4.6.12.90
OS Version: macOS High Sierra 10.13.2
Sync Type: Dropbox
Referrer: forum-search:upgrade problems

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @Vinc3224: You posted in the Knox support forum. Are you having trouble with that as well? I've moved your post to the Mac category for now, but please let me know.

    It sounds like something may be damaged on your Mac, which is preventing the update from being decompressed and applied normally. Please drag the app to the Trash, restart your Mac, and install a fresh copy from our website:

    https://1password.com/downloads/

    I hope this helps. Be sure to let me know if you have any other questions! :)

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