I added an add-on to firefox but it is grayed out and it can not be used

I added an add-on to firefox but it is grayed out and it can not be used.
Please,help me.


1Password Version: Not Provided
Extension Version: 4.6.12.90
OS Version: masOShighsiera 10.13.2
Sync Type: Not Provided

Comments

  • brentybrenty

    Team Member

    @Taizo: Which version of Firefox are you using? It sounds like it may be incompatible.

  • I use Firefox 57.0.4

  • brentybrenty

    Team Member
    edited January 12

    @Taizo: Well that seems weird. You may need to reinstall Firefox if it's damaged...but which version of 1Password are you using? I apologize for not asking that earlier. You should make sure you're running the latest version. If you purchased 1Password from the App Store, make sure you install it from there. Otherwise get it from our website:

    https://1password.com/downloads/

    Let me know how you get along!

  • I use 1password app 6.8.5

  • LarsLars Junior Member

    Team Member

    @Taizo - thanks for the update. Were you able to get the issue resolved by re-installing Firefox? If not, I'd also try deleting and re-installing the 1Password extension within Firefox.

  • It is now available in the following procedure.

    · Reinstall 1password application
    · Reinstall Firefox
    · Reinstall 1password which is Firefox addon

    Thank you very much.

  • brentybrenty

    Team Member

    Thanks for the update! I'm glad to hear you were able to get things working. We're here if you need anything else. Have a great weekend! :)

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