I'm not being presented with the dialog box to save the login info for almost 5 minutes.

It could take up to 5 minutes before I see the 1Password box to save an entry. Usually a bunch will pop up at once.

1Password Version: 4.62
Extension Version: 57.0.4
OS Version: Windows 10
Sync Type: Dropbox
Referrer: forum-search:Firefox


  • daltondalton

    Team Member

    Thanks for reaching out to us, Jeff! Based on your description, it sounds like something may be getting stuck when 1Password tries to prompt you to save a new Login, which results in multiple prompts showing up at once. In order to get a clearer picture of the situation, I'd like to ask you to create a diagnostics report from your Windows PC using the following instructions:

    How to send a 1Password diagnostics report

    You'll want to send that diagnostics report to [email protected].

    Once you've sent the report, you should receive an automated response from us with a ticket ID. Please post that number here so we can keep an eye out for it. Once we review the diagnostics report, we'll hopefully have a better idea of what may be going on. :)

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