I'm having a problem setting up TD Bank with 1Password 6.

I've read all your previous comments/replies and have tried them out and I'm still not able to set up TD Bank. It takes my username and password, however, it then clears my password completely and rejects the login in.


1Password Version: 6
Extension Version: 4.6.12
OS Version: MacOS High Sierra 10.13.3
Sync Type: thru 14.6.12Password
Referrer: forum-search:Have a problem setting up TD Bank with 1 Password6

Comments

  • brentybrenty

    Team Member

    I've read all your previous comments/replies and have tried them out and I'm still not able to set up TD Bank.

    @rdelapina: Can you tell me what you're referring to? Some context may be helpful.

    It takes my username and password, however, it then clears my password completely and rejects the login in.

    What are the exact 1Password and browser versions you're using, and the URL? Thanks!

  • Here is the information you requested:
    1Password Version: 6
    Extension Version: 4.6.12
    OS Version: MacOS High Sierra 10.13.3
    Browser: Safari Version 11.0.3
    Sync Type: 1Password
    URL: https://onlinebanking.tdbank.com

  • brentybrenty

    Team Member

    @rdelapina: Oh. I see. Thank you! Yeah... They're erasing the middle of the username and replacing it with ••••, so...when you have 1Password save that, it will have that information as well, which is unhelpful. Just try these steps to save the login manually:

    1. Navigate to the website
    2. Enter your login credentials
    3. Click the 'keyhole' icon to bring up the extension
    4. Click the 'gear' icon for Settings
    5. Click Save New Login
    6. Give it a name and Save
    7. IMPORTANT: Edit the item in 1Password to enter your correct username, without the ••••.
    8. Close the webpage and select your new login from the extension to have 1Password Go & Fill
    9. Submit the form manually if you have autosubmit disabled

    That should do the trick for you. Let me know how it goes! :)

  • Thank you.

  • brentybrenty

    Team Member

    Sure thing! We're here if you ned anything else. :)

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