1Password 6 Version 6.8.6 (686004) AgileBits Store takes minutes to respond...

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dcblack56
dcblack56
Community Member
in Mac

Running OS X 10.13.3 on 2017 MacBook Pro.
Safari Version 11.0.3 (13604.5.6)
When I used CMD-\ I got no response (as I used to). Clicking on the 1Password Icon didn't respond either. Tried several times.... launched the App manually and had similar issues. Don't know why

1Password Version: 6.8.6
Extension Version: 4.6.12
OS Version: 10.13.3
Sync Type: family account -- 1Gbps network
Referrer: forum-search:1Password EXTREEEMMMMEEELLLLYYYY SSSSLLLLOOOOWWWW

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  • Lars
    Lars
    1Password Alumni
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    @dcblack56 - That kind of problem could have many causes, so to get a better look at what might be going on with your specific setup, I'd like to ask you to create a diagnostics report from your Mac:

    https://support.1password.com/diagnostics/?mac

    Please add the following code (including the square brackets) to the subject of your diagnostics email before sending it:

    [#NEW-25242-236]

    This will link your diagnostics to our current discussion. We'll take a look and let you know what we find out.

    For anyone else reading, please note: this ID is for @dcblack56 only. If you’re experiencing the same issue and need help, please ask us for your own ID.

This discussion has been closed.