I was and still am using 1pw since November 2016 always under the latest versions of 1 pw, Windows, and Firefox to my full satisfaction and without any problems until the Windows upgrade to v1709 in October last year.
Shortly after this upgrade the 1pw helper application started to crash more or less often. Sometimes I could see it when it showed up more than 1 (all open or all closed) padlock-icons in the system tray, other times there was only 1 icon and I noticed the problem only when I started my desktop banking application and could not log in with the German shortcut Ctrl + #. When the helper had crashed I could (and still can) hover with the over the padlock-icon(s) and it or they disappear.
When starting the browser again the helper automatically runs again and within the browser the logins work automatically as a charme. At that time also the login into my destop application works. As another workaround I placed a shortcut to the helper on my desktop and (re-)start it manually.-
In the meantime I tested 1 pw on my wife's laptop under very similar conditions and there it crashes too.
Then I did a clean new install of Windows and all my software on my PC and also my wife's laptop. No change at all.
In the last 2 weeks I've setup my newly created PC with clean installs of Windows and all my software. On this new PC I have the same problem.-
All this does not look like a special problem on one PC but like a problem with the helper application itself.
I reported this problem already in October 2017 (look case [#BUC-49931-377]) but unfortunately we did not find a solution. On the other side until today I did not find out at which occasion the helper crashes and therefore cannot give you more information.
Could you please give me some information about all the necessary pre-requisites for a smooth running of the helper application? This could help me in so far that I "cleaned" my Windows installations, i.e. I uninstalled and/or deactivated a lot of apps resp. features of Windows (but not .NET, which is still installed in v4.7.1). Could be that I cleaned too much ???
It would really be great if you have any idea which helps.
The last days I tested some other password managers which all work fine and without any problems. But they are not working as smoothly as 1pw does, WHEN it works. Therefore I'm not thinking to change my password manager but on the other side I want that my favourite pw manager (1pw!) works fine without crashes.
Kind regards and many thanks in advance for your assistance,
1Password Version: 18.104.22.1686
Extension Version: 22.214.171.124 (for Firefox)
OS Version: Win 10 pro 1709 build 16299.192
Sync Type: none (local only)