Bitdefender consider 1Password as a malware [False positive, report it to BitDefender]

edited February 2018 in Windows Beta

Hello,

Since this morning Bitdefender thinks that 1password is a malware.

So of course it gets deleted. I don't want to put exception yet.

It was just to inform you, maybe you can see with them.

I can't install v7 at all but I can install 6.8.496 and then it is deleted.

Best Regards


1Password Version: 6.8.496 & 7
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Sorry forgot to mention. Windows 10 (last) & Bitdefender 2018 Total security.

  • push ! I

    have exactly the same issue. Win10+Bitdefender 2018 Total Security

    Atc4.Detection:
    1password.exe
    e_sqlite3.dll
    1passwordsetup-7.0513.temp
    1passwordsetup-7.0513.texe
    unins0000.exe
    chrommanifest.json
    firefoxmanifest.json
    .
    .
    .

    /br

  • MikeTMikeT Agile Samurai

    Team Member

    Hey folks,

    Thanks for reporting this. Please report this as a false positive to BitDefender here: https://www.bitdefender.com/submit/

    They'll need your screenshots and the name of the detection.

    I've sent them the URL but they'll want to hear from you.

  • Hi,

    I posted but had to upload the installer because I can't have the .exe because it was deleted.

    Best Regards.

  • MikeTMikeT Agile Samurai

    Team Member
    edited February 2018

    Hi @roranippon,

    That seems a bit overaggressive, the file should still be recoverable in the AV tool in situations like this. If there is no way to restore it, that's a really bad idea, you could lose data that way.

    I'll try to install Bitdefender on Monday and test it, see if I can get screenshots/data for them.

  • Hi,

    Maybe it is solved. I updated the virus definition and now I could install v7.

    Best Regards.

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @roranippon,

    That's awesome to hear! Hopefully, @urizel can report the same here.

  • Got the same problem Bitdefender total security 2018 Windows 10

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @johs,

    Did you update the virus definition within BitDefender? It may be already fixed and if not, please report it as a false positive with BitDefender.

  • Yes I did update the virus definition. And I have reported it as a false positive now.

  • MikeTMikeT Agile Samurai

    Team Member

    Thanks for doing that!

  • Hi,

    It was short because I upgraded to 7.0.514 and it disapeared again.
    Files are in quarantaine.

    So problem not solved yet on Bitdefender side.

    Best Regards

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @roranippon,

    Yea, unfortunately, for now, you'll have to put exceptions and wait for BitDefender to fix this on their side. There's nothing we can do here except to report false positives and wait for updates on their side.

  • I've submitted mine today as well

  • @dahanbn if you're on Windows 10 and at least the Creators Update, try Windows Defender. It does the job.

  • MikeTMikeT Agile Samurai

    Team Member

    Our team also only uses Windows Defender here, it works well and unlike other AVs, it does not hijack your system like the CA, browser extensions and others. Some AVs just does more harm than helping.

    A lot of people also use both Windows Defender and MalwareBytes' free tool that is not real-time scanner but works well as a weekly scanner.

  • I ended up sending over one of the files for analysis. FWIW I received this email back from BitDefender this morning:

    The analysis of the file / website has been completed:

    The detection has been fixed. All you have to do is to make sure that Bitdefender updates daily, and in order to do this please right click on the Bitdefender icon from the system tray and choose Update now.

    I'm taking it with a grain of salt, but hoping it's a good sign!

  • MikeTMikeT Agile Samurai

    Team Member

    Awesome, we're crossing fingers here as well.

This discussion has been closed.